Anonymous
map-marker Lafayette, Louisiana

Goauto Insurance Review from Lafayette, Louisiana

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To go auto is looking into a pass policy I had when my kids where in my household my son is incarcerated and have not live in my home in over 18 months but do visit from time to time and the Lafayette location is saying I have to put the grown up on my insurance when it is very unfair they have been excusive driver since early 2000 ..
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1 comment
Guest

GoAuto just did the same thing to me on 10/13/16. While visiting an office location to renew my auto insurance one of the agents took information while talking just general conversation about my kids who has not visited me in almost 4 or 5 yrs during the summer stated my youngest who do not live with me and is in another state has no license must be added to my insurance bringing my rates through the roof.

Only person in my home is me. No one else ever on my insurance policy. disappointed, pissed, and in all honesty it just seems like a tactic to get more money out of customers.

Hey Greg that is not good business sir. Seems like predatory insurance scams.

Anonymous
map-marker Madison, Tennessee

Goauto Insurance Customer Care Review

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Go auto is the worst insurance company I pray the will sink under..my agent Nicole skrintney and her supervisor both are no good .I been trying to reach that heffer for a whole month left her voice messages..the only reason she call today is because I ask to speak to her supervisor and she was just as bad..Mr.CEO.your Insurance sucks and more so the people that is working for so..
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Reason of review:
Poor customer service
Madissen Oac
map-marker Ruston, Louisiana

Goauto Insurance Website Review

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You website will never let me log in why is this so?
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Reason of review:
Bad quality
Anonymous
map-marker Baton Rouge, Louisiana

Goauto Insurance - Auto Insurance Review from Baton Rouge, Louisiana

This company is ***. Already for the flood we as customers were going through enough but to be bamboozled by a company like this made me sick to my stomach. I faithfully paid my insurance every month (full coverage) and when i needed them where were they?? Well let me tell you they treated me like a piece of *** gave me the runarounds to get a *** rental after weeks of that finally gave me one but hold up still couldnt get it cause they wanted me to pay insurance for the next month which i refused because i had no car it was flooded so basically they *** me out a rental for a whole month after i faithfully paid for that service... Secondly they never answer any of my questions and my adjuster never answer her phone and when she does what does she do to help?? Nothing but catch an attitude thirdly im waiting after a month for my flooded vehicle to be paid out after my go auto insurance adjuster told me they have been waiting for my leinholder to respond i call my lienholder guess what they no nothing about go auto they said theyve been calling go auto for weeks with no response from them how professional is that so needless to say after nearly 1 month and 2 weeks im carless waiting for go auto to accomidate me PLEASE NO ONE GET GO AUTO THEY ARE HORRIBLE
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Reason of review:
Poor customer service
1 comment
Guest

go auto sucks

Bronte Hml
map-marker Metairie, Louisiana

NEVER use Go Auto.

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I had an accident in April, here it is August and they still haven't paid my claim. UN-BE-FREAKIN-LIEVABLE. My Lienholder is still sending letters about payments. In the meantime they are destroying my credit. I saved 55 dolars a month...for this? I am RUNNING back to Geico! Go Auto is the worst auto insurance company ever. their customer service is horrible and God bless you if you try to reach your claims person after your initial conversation. And get this before you try them, try to reach a corporate person to send a letter about the product. There's no way to reach anyone other than in house people who don't do jack but refer you back to the Claims person that you've left 58 voicemails to. You cant even look up Greg, the Go Auto man and cuss him out! Knock it off Go Auto...pretending to be a real business.
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Loss:
$7455
Cons:
  • Way they handle claims
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denham Springs, Louisiana

Goauto Insurance Auto Claim Review

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No one answers your calls, no one returns your calls picked my car up on the 22nd of aug. Its sept 6th and havent heard anything. I will not be a returning customer after this claim
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Reason of review:
Poor customer service
Anonymous
map-marker New Roads, Louisiana

Goauto Insurance - Auto Claim Review from New Roads, Louisiana

I've been carless for 2 weeks now. Can't get anyone to talk to answer their phones.

When they finally return my call, I get lied to. I was told I should have a check over a week ago. Now I can't get anyone to return my call. Apparently they've changed my adjusters name without informing me.

I suppose I was supposed to use the force to figure that one out. All I know is that I have paid my premium 10 to 15 days early every month religiously for years, even paying to premiums last month. Now when it comes time for me to file a claim due to a hit and run, their claims department is nowhere to be found. I find it highly insulting and very unprofessional.

Trust me, I will not be staying with go auto as soon as this policy period is over. State farm and AAA or actually much cheaper & more professional, not to mention I won't be paying to renew every six months.

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Reason of review:
Order processing issue
1 comment
Nancy T Kbb

I am going through the same thing with this cheap company. One of their insured drivers backed into me 2 months ago, they sent me an estimate on pictures they requested and no one ever returns my calls or text. Greg the owner should be run out of town on a rail.

Anonymous
map-marker Oklahoma City, Oklahoma

Goauto Insurance Auto Insurance Review

They are horrible. Their offer was appalling. They had left out over 13 options and compared my 5.7 Hemi 4.8 liter trucks trying to show a fair market value. I had to fight them tooth and nail and am still very unhappy and feel cheated. They deducted from my truck a dented bumper that we dented trying to get it on the tow truck after it was totaled from a flood. Worst experience ever.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Dallas, Texas

Short Review on September&nbs-04:00;09,&nbs-04:00;2016

When your policy says to pay the downpayment on 9/9, to me that means by midnight of 9/9. NOT midnight of 9/8. Had to be inconvenienced on a Friday to have pics taken of my 2013 Mustang because I didn't pay on the 8th but tried posting on the date it was due and then find out i was driving without insurance on 9/9. I'm finding another insurance company cuz this customer service SUCKS!
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Reason of review:
Problems with payment
Anonymous
map-marker Houston, Texas

Goauto Insurance Auto Insurance Review

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I purchase insurance from Go Auto they charge me $417.00 a month.on a scale from 1 to 10 they get a 2 and thats because they gave me a great quote over the phone butwhen i went into the office it was a different story.
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Reason of review:
Problems with payment
Anonymous
map-marker Humble, Texas

Review in Insurance category from Humble, Texas

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The worst decision ever was getting go auto insurance I got into 2 car accident that was not my fault they had the nerve to raise my insurance from $81 dollars to $202 dollars then had the nerve to send me a paper saying they will not renew my coverage and that I need to write a letter to them I wish the *** I would y'all can take coverage and stick it where the sun don't shine I wasn't renewing anyway.
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Reason of review:
Pricing issue
Anonymous
map-marker Bellevue, Washington

Goauto Insurance Website Review

Yalls website exp date for yhe credit card does not go to 2025 and thats what my card exp is so i could make my payment by the last day due to me just getting paid n do Not want to be charged no additional ammount due to the website lacking ability to submit payments thx im not angry just woild lime to get this issue resolved thx ill be at office bossier city la at 8:30 in the morning .my name is timothy sepulvado policy number 437402
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Reason of review:
Problems with payment
Anonymous
map-marker Lafayette, Louisiana

Goauto Insurance Auto Insurance Review from Lafayette, Louisiana

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This company has very poor customer service. I called over the phone and changed my due date back in febuary. I was told that it was never even changed therefore i was late paying for the coverage. So i had to pay a reinstatement fee. On top of that the company reported my license plate to the dmv so i have to pay another 125 dollars to get a flag off my license. Im really pissed. If i were you i would never go with this auto insurance company glad i only signed a 6 month plan because ill never go back to them. The district manager for northeast louisiana also told me that there was nothing she could do about it since her employee hadnt logged any of the information i was giving to her. Bad business. Trust me you do better going to ABC Insurance and looking for different companys but whatever you do dont choose them.
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Reason of review:
Problems with payment
Anonymous
map-marker King Of Prussia, Pennsylvania

Short Review on July&nbs-04:00;13,&nbs-04:00;2016

Good to is not good to go stay away they don't send out reminder When your next payment is due wil keep reporting you to the DMV
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Reason of review:
Poor customer service
Anonymous
map-marker Bradenton, Florida

Goauto Insurance Auto Insurance Review

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They wouldn't cover us because our truck seat were dirty. The female in the office might look like a person but dont be fooled. Ots a robot with no manners. You cant ask anything without robo cutting you off.
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Reason of review:
Bad quality
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