Product: Goauto Insurance Customer Care Clear all filters (0 of 14 reviews match)
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Goauto Insurance - My policy to switch my policy to to liability

Need to work on better better customer service need to have a line 24 hours
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Goauto Insurance Customer Care
#1440293
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Goauto Insurance - Make payment

Couldnt get in touch with anybody
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Goauto Insurance Customer Care
#1430630
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Goauto Insurance - For an update on my claim

Not answering ,the phone i have left messages. No return calls. This very unprofessional
1.0
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Goauto Insurance Customer Care
#1424861
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Goauto Insurance - Make a payment

Yes no anwer it really inportant pay my payment
1.1
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Goauto Insurance Customer Care
#1393948
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Goauto Insurance - NO HELP/ SLOW, DON'T ANSWER THE PHONE

On 4/25 one of there clients backed into me, took two weeks for a call, now 8 days after pictures no call, called Baton Rouge any number you try jumps to a busy signal or automatic recording, nothing on line gets you any where's.
1.0
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Goauto Insurance Customer Care
#1257153
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Had been mailing payments to baton rouge office for months, then in april my check got sent back to me with a letter stating that they never recieved march payment. Thought of poor office staff that I dealt with in the beginning,and it was clear why my payment got...
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1.0
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Goauto Insurance Customer Care
#1249671
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My insurance will cancel tonight and I been trying to make a payment all day today ,but I have no help.On line is not an option for me ,because pass word is forgotten and the security question is not visible. Please, some one help me make this payment before 12...
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Anonymous
Betty Robinson Fairley

This is truly ridiculous trying to pay insurance on line why cant we pay by phone please make this more convenient for customers..if i dont pay before 12 my insurance will lap...

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Goauto Insurance Customer Care
#1178157
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Goauto Insurance - Bad costumers service

The lady in the office by wal mart have poor costumer service personality . Don’t want to help and don’t want to sale. No patience with the older people .
1.2
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Diversity of Products or Services
Insurance Plans Acceptance
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Goauto Insurance Customer Care
#1162837
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Goauto Insurance - They suck ***

You call them for a week straight no answer all i wanted was my freaking windshield fixed its not your *** money
1.0
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Goauto Insurance Customer Care
#1147525
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Goauto Insurance - Very rude and unprofessional company

I've been with insurance company for over a year and have paid up for a year ! Every time I've spoken with go auto they've been very rude and unhelpful! Will be switching my insurance company don't waste your time with them !
1.2
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Goauto Insurance Customer Care
#1108034
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