
Goauto Insurance
Goauto Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goauto Insurance has 1.9 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Goauto Insurance to a friend or colleague.
- Rating Distribution
Pros: Affordable, Low cost, Idk.
Cons: Way they handle claims, Bad customer service, Way they hadled the claim.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goauto Insurance has 1.9 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Goauto Insurance to a friend or colleague.
- Rating Distribution
Pros: Affordable, Low cost, Idk.
Cons: Way they handle claims, Bad customer service, Way they hadled the claim.Recent recommendations regarding this business are as follows: "DO YOUR RESEARCH! AWFUL CLAIMS HANDLING", "Do not get this insurance you will be left paying the bill", "Get more details up front", "Beware run", "Don’t go".
Most users want Goauto Insurance to offer a solution to their issues.
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need to pay my bill
- Like rstes
- Online service
Preferred solution: My renewal extended
TERRIBLE CLAIMS HANDLING
Policy: 451**** My vehicle caught on fire while I was driving it. I was out of state visiting my mother who had open heart surgery.
The incident occurred on 10/28/23 and I filed a claim that same day. It has been an uphill battle every since. Today is 11/17/23, I was told
my vehicle was a total loss yesterday morning and that the total loss adjuster would be in contact within 24 hrs. I decided to call today when it was pass the 24hr mark.
A rep by the name of Brittney answered and I explained that I wanted my total loss adjuster's
phone #. She then stated "she was just assigned the claim yesterday" and I explained that I still wanted to speak with her and the rep hung up in my face. Spoke with the rep's
supervisor Mary who was just as condescending stating that I had been rude to her rep(s). When in fact, I had been persistent as it was always hard to reach my adjuster so I frequently call in attempt to reach his supervisor due but not "rude".
I asked to speak
with the supervisor's mgr and she stated that she will email her mgr and that the mgr may or may not give me a call back. I asked for the mgrs name, she refused to provide me (a policyholder with an open claim) the claims dept mgr's name, not her contact info, but her name. I finally spoke with my total loss adjuster Dannetta, she was the most pleasant person that I've spoken to but she also informed that she was unable to move forward with the total loss as she is missing the "valuation". Today is Friday 11/17 and
tomorrow will make 3 weeks since I've been without a vehicle.
This claims dept has awful customer service and no sense of urgency no matter what. They also have outdated prompts on their hold music stating to ask to speak with the CEO if you're not
satisfied and although I've asked many times, I have never been allowed to speak with said CEO. I also requested to cancel since the veh is a total loss.
The rep states the cancellation will be effective today. When it should be the day after the loss
User's recommendation: DO YOUR RESEARCH! AWFUL CLAIMS HANDLING
It's what I'm feeling at the moment
To make a payment
I need to add a car to my policy
Payment availability and app
No response know one to call just email games
Got rear ended by your client took long time to get get in to shop truck is still there from feb 20 till now march 23 no response from you adjuster playing e mail games say auto shop is not sending to right e mail I have had 4 people talk to ray williams and have had them read email address back but no response from Jeff Lu in Las Vegas NV719ZHL can not call voice box is full so now had to contact laser because have had to pay rental car on my dime and now I have to have my insurance take care of it and pay 500 deductible to fix my car out of my pocket and file a complaint about go auto insurance in Nevada and from here I have to let my lawyer file a lawsuits over a rear bumper and 2 brackets less than 2000 dollars but now it is going to cost a lot more since go auto does not pay there bills
User's recommendation: Do not get this insurance you will be left paying the bill

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I like to share my experience
How can I get a copy of my insurance for my car...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTowing
Preferred solution: More information and 24 hour contact
User's recommendation: Get more details up front
Been trying to make my payment all night and now my policy is probably canceled
- Bad customer service
Preferred solution: Just wanted to pay my bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This the worse insurance company in Las Vegas
- Will rob you
Preferred solution: Price reduction
User's recommendation: Beware run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need roadside assistance
Insurance Expert Talks
Claim status
Personal
Flat tire
- Idk
About
GoAuto is an insurance company providing auto insurance policies with the headquarters based in Gretna, LA. The company claims to offer the lowest payments and maintain the highest level of customer service support. Low premiums are ensured due to non-commissioned agents who generate free instant quotes, accept payments and make amendments to auto policies at no cost whatsoever. Information and payment option on GoAuto Insurance web site is available to registered customers only. Otherwise, to get a list of locations or an instant quote once must provide additional information (zip code, name, email, etc.) by filling out a virtual form.

Goauto Insurance is ranked 168 out of 1820 in Insurance category
USA
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Find a place where it is not difficult to engage. Perhaps a local brick and mortar agency within convenient distance to your home and bank.