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I represent a lienholder and often have to call insurance companies to verify coverage on vehicles if the insurance lapses. Go Auto officially refuses to verify anything over the phone. In order to do anything online, I must first have a policy number. If it's a...
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Anonymous
AMANDA WITH HYLAND

STATE FARM AND FARMERS BOTH REFUSE TO GIVE ME, THE LIEN HOLDER, INFORMATION WHEN I CAN VERIFY UP AND DOWN EVERYTHING ABOUT THE UNIT AND CONSUMER. ONE SUPERVISOR EVEN ADMITTED ...

Anonymous
Anonymous

I have never dealt with the company Go Auto, but I seriously disagree with you that State Farm has the best customer service. I also am a lien holder and the local State Farm...

#280042
Reply to reviews
I signed up with Go Auto Insurance in Baton Rouge, LA paying a deposid of $80.00 then found a less expensive policy with another company the very next morning. I called Go Auto and was told that I would have to sign a cancellation form and fax it to them and that I...
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Anonymous
Anonymous

I was in the same boat. Atleasr you got a portion of deposit back. I didn't get any. I thought I was pissed because I did have the policy for about a week. But you called the...

Anonymous
MISS S***Y

EVERYONE WITH A LEGITIMATE COMPLAINT AGAINST THIS COMPANY NEEDS TO FILE YOUR COMPLAINT WITH THE DOI (DEPT. OF INSURANCE)OF YOUR STATE. STATE GUIDELINES ARE STRICKLY ENFORCED!C...

#244798
Reply to reviews

Ins Paynent Review

Goauto Insurance
#1017408
Im at work could not wait on phone to make payment
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Short Review on January 15, 2017

Goauto Insurance
#991476
Can't get into my account it will cancel at 12:00
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Short Review on December 11, 2016

Goauto Insurance
#971075
I am in need to pay my bill
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Short Review on November 26, 2016

Goauto Insurance
#961985
Ran off road need wrecker
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Car Insurance Review

Goauto Insurance
#955772
2.6
Details
Can not renew policy online.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Value for money
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Goauto Insurance Customer Care Review

Goauto Insurance
#931961
1.1
Details
Go auto is the worst insurance company I pray the will sink under..my agent Nicole skrintney and her supervisor both are no good .I been trying to reach that heffer for a whole month left her voice messages..the only reason she call today is because I ask to speak to her supervisor and she was just as bad..Mr.CEO.your Insurance sucks and more so the people that is working for so..
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Diversity of Products or Services
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Insurance Plans Acceptance
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Product or Service Quality
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Value for money
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Goauto Insurance Website Review

Goauto Insurance
#918461
1.5
Details
You website will never let me log in why is this so?
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
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Value for money
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Goauto Insurance Auto Insurance Review

Goauto Insurance
#916532
They are horrible. Their offer was appalling. They had left out over 13 options and compared my 5.7 Hemi 4.8 liter trucks trying to show a fair market value. I had to fight them tooth and nail and am still very unhappy and feel cheated. They deducted from my truck a dented bumper that we dented trying to get it on the tow truck after it was totaled from a flood. Worst experience ever.
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Short Review on September 09, 2016

Goauto Insurance
#915692
When your policy says to pay the downpayment on 9/9, to me that means by midnight of 9/9. NOT midnight of 9/8. Had to be inconvenienced on a Friday to have pics taken of my 2013 Mustang because I didn't pay on the 8th but tried posting on the date it was due and then find out i was driving without insurance on 9/9. I'm finding another insurance company cuz this customer service SUCKS!
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Goauto Insurance Auto Claim Review

Goauto Insurance
#913763
3.3
Details
No one answers your calls, no one returns your calls picked my car up on the 22nd of aug. Its sept 6th and havent heard anything. I will not be a returning customer after this claim
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Goauto Insurance Auto Insurance Review

Goauto Insurance
#883741
1.0
Details
I purchase insurance from Go Auto they charge me $417.00 a month.on a scale from 1 to 10 they get a 2 and thats because they gave me a great quote over the phone butwhen i went into the office it was a different story.
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Diversity of Products or Services
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Short Review on July 13, 2016

Goauto Insurance
#882121
Good to is not good to go stay away they don't send out reminder When your next payment is due wil keep reporting you to the DMV
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Goauto Insurance Auto Insurance Review

Goauto Insurance
#843437
1.0
Details
They wouldn't cover us because our truck seat were dirty. The female in the office might look like a person but dont be fooled. Ots a robot with no manners. You cant ask anything without robo cutting you off.
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Website

Short Review on April 22, 2016

Goauto Insurance
#834275
1.0
Details
Not the best custom service.needs a 1 800 number
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Short Review on April 20, 2016

Goauto Insurance
#832957
1.0
Details
My name is Shatonya S.Williams, and I am trying to pay my bill and this website is not allowing me to do so. I have been trying for over 1 hr! This is RIDICULOUS! At 12:01 my policy will CANCEL!
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Value for money
Website

GoAuto Insurance Review

Goauto Insurance
#717506
1.0
Details
They are good up until you get into an car accident. They have the worst customer service ever. I wouldn't recommend them to anyone I give them 1 star
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Price Affordability
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GoAuto Insurance Review

Goauto Insurance
#675784
2.0
Details
Horrible. Insurance went from 369 to 526 bc of at fault accident. (Hit and run) NO WAY will I ever pay that much for insurance
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GoAuto Insurance Review

Goauto Insurance
#667540
1.0
Details
Bad Customer Service they canceled my insurance without any notification.
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Go Auto Insurance Quote Review

Goauto Insurance
#660310
Online quote was a scam to get me in office! THEY LIED,LIED,LIED. & EVEN GAVE THEM A GOOD REVIEW CAUSE I THOUGHT THEY WERE UPSTANDING. I CALLL OFFICE & THEY SAID ONLINE QUOTE WAS THE ACTUAL DOWN PAYMENT! LIES,LIES,LIES!
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Cancellation Policy Review

Goauto Insurance
#656193
3.0
Details
Cancelled my insurance on renew date. 5 days ahead of my normal due date.normally due on the tenth I was not aware of this policy. Can't wait to get out!!!!
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Customer service

Other Product Review

Goauto Insurance
#626591
Hands down this Go Auto is full of *** they will never get me with them again they slow and full of bull ***
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Car Insurance Review

Goauto Insurance
#579528
I had been insured 11 months when another driver caused my first accident it took 28 days before anyone even looked at my vehicke , its niw six weeks and my vehicle is still not paid, i will never use this compsny again
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Positive Experience Review

Goauto Insurance
#578770
No complaints excellent service within 10 days of accident parts have been ordered . I'll be back on the road soon..ty Kirstie
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Goauto Insurance Auto Insurance Review

Goauto Insurance
#568945
I have go auto insurance and its been 14 days since my accidet, and they have yet to see my vehicle, obviously will not get insured by them again .
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Poor Customer Service Review

Goauto Insurance
#543661
Trying to get a status on a claim for two days. Multiple calls to a voicemail. Never spoke to an adjuster. I'm just trying to o make sure its a legit claim.
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